Legal

Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By opening an account or using Nexus Bank’s services, you agree to be bound by these Terms of Service. If you do not agree, you may not use our platform.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement. You must complete our KYC (Know Your Customer) verification process before accessing full banking services.

3. Account Responsibility

You are responsible for maintaining the security of your account credentials. You must not share your login details or allow others to access your account. Report any unauthorised access immediately.

4. Prohibited Activities

You may not use Nexus Bank for money laundering, fraud, financing illegal activities, or any transaction that violates applicable law. Accounts found engaging in prohibited activities will be suspended immediately.

5. Fees and Charges

Fee schedules are published on our Pricing page and may be updated with 30 days’ notice. Continued use of the service after notice constitutes acceptance of the new fees.

6. Termination

We reserve the right to suspend or close accounts that violate these terms, applicable laws, or regulatory requirements, with or without notice at our discretion.

7. Limitation of Liability

Nexus Bank shall not be liable for indirect, incidental, or consequential damages arising from use of our services. Our liability is limited to the amount held in your account at the time of the dispute.

8. Governing Law

These terms are governed by applicable financial services law. Disputes shall be resolved through our internal dispute resolution process before escalation to the relevant regulatory authority.

9. Contact

For questions about these terms, contact us at legal@nexusbank.com.