Legal

Privacy Policy

Last updated: January 2025

1. What We Collect

We collect information you provide during registration (name, email, phone, ID documents), transaction data, device information, and usage data to operate and improve our services.

2. How We Use Your Data

We use your data to provide banking services, verify your identity (KYC), detect and prevent fraud, comply with legal obligations, and communicate with you about your account.

3. Data Sharing

We do not sell your personal data. We may share it with regulatory bodies as required by law, payment network partners required to process transactions, and fraud prevention services.

4. Data Security

Your data is encrypted in transit and at rest using industry-standard AES-256 encryption. Access is restricted to authorised personnel only, with full audit logging.

5. Your Rights

You have the right to access, correct, or delete your personal data. You may also request data portability or withdraw consent for non-essential processing. Contact us at privacy@nexusbank.com.

6. Cookies

We use strictly necessary cookies to operate the platform. No advertising or tracking cookies are used without your explicit consent.

7. Retention

We retain your data for as long as your account is active and for up to 7 years after closure as required by financial regulations.

8. Contact

Privacy questions: privacy@nexusbank.com